Frequently Asked Questions
Find answers to common questions about Aplauso and our services.
Frequently Asked Questions
Find answers to common questions about how Aplauso works.
Integrating the Aplauso system into your hotel is completely effortless on your part. Our dedicated implementation team will handle every aspect of the setup for you.
Tipping with Aplauso is seamless. Guests can leave tips by scanning a QR code on their phone or using the touch screen kiosks available at the hotel. The tips are securely processed and distributed to the appropriate employees.
Aplauso supports a wide range of devices, including smartphones, tablets, and touch screen kiosks. Our system is compatible with both iOS and Android operating systems, ensuring a seamless experience for all guests.
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Hotel IQ - FAQs
Learn more about how managers can access hotel IQ and employee performance data to drive guest satisfaction improvements.
To access Hotel IQ, managers simply need to log into their Aplauso platform account. Once signed in, they have immediate access to a range of business analytics and tools designed to enhance hotel management and operations.
The manager dashboard provides comprehensive details on both current and past guest visits. Managers can gain a deeper understanding of guest behavior by analyzing patterns in ratings, tips, and survey responses. Visits are evaluated through an AI-powered algorithm, allowing for the identification of either the most satisfied or dissatisfied guests for prompt attention. This level of insight enables management to act on individual guest sentiments, seizing sales opportunities or swiftly addressing any service shortcomings.
The department dashboard offers a detailed view of the performance of various departments and employees, highlighting their received tips and ratings. This allows department heads to understand patterns in service excellence and areas needing improvement. By examining the ratings and tips, they can identify top-performing employees or departments, as well as those requiring additional support or training. This data-driven approach enables departments to enhance service quality, recognize employee achievements, and address any service issues proactively.
Managers can utilize employee performance data to pinpoint top performers, areas requiring enhancement, and specific training requirements. This in-depth analysis of performance metrics allows them to make well-informed decisions aimed at refining their workforce. By focusing on these insights, managers can strategically develop their teams, leading to improved service standards and a heightened overall guest experience. This proactive approach not only acknowledges and rewards high achievers but also identifies and addresses gaps, ensuring a consistently high level of service across the board.
Data-driven insights empower managers to discern trends, pinpoint areas needing enhancement, and make decisions that foster tangible improvements in their operations. Utilizing business analytics and employee performance metrics, managers are equipped to boost guest satisfaction, escalate revenue, and elevate overall operational efficiency. This approach allows for a strategic and informed pathway to continuously refine business practices and achieve better outcomes.
Frequently Asked Questions
Find answers to common concerns about integrating Aplauso with your existing hotel or resort systems and the technical support available.
Using Aplauso requires no integration. As a completely stand-alone system, it's designed for effortless implementation without the need for involvement from your IT department. Our team is always ready to provide support and guidance, ensuring a smooth experience from start to finish.
Our dedicated support team is available 24/7 to assist you with any technical issues or questions you may have. We offer phone, email, and live chat support to ensure a prompt resolution to your concerns.
Yes, we understand that each hotel or resort has unique requirements. Our flexible integration options allow for customization to meet your specific needs. Our team will work closely with you to tailor the integration to your brand and operations.
Absolutely! We provide comprehensive training sessions for your staff to ensure they are fully equipped to utilize the Aplauso system effectively. Our training programs cover all aspects of the system and can be customized to your property's needs.
Aplauso provides detailed analytics and reporting tools to track the performance of your integration. You can monitor guest ratings, tips, employee contributions, and identify areas for improvement. Our intuitive dashboard makes it easy to access and analyze the data.
Integration FAQs
We offer flexible pricing structures to suit your needs, including subscription models and various fees associated with our service.
Our pricing depends on the specific requirements of your hotel or resort. Please contact our sales team for a personalized quote.
Yes, we offer discounts for long-term contracts and bulk purchases. Contact our sales team to discuss your options.
Yes, there is a one-time setup fee to cover the installation and configuration of our tipping solution. The fee may vary based on the size and complexity of your property.
We accept all major credit cards and can also arrange alternative payment methods such as bank transfers or checks.
Yes, we require a contract for our services to ensure a mutually beneficial partnership. The contract terms will be discussed and agreed upon during the sales process.
FAQs
Guests without smartphones or access to kiosks can leave ratings and tips by speaking to our staff at the front desk.
If you don't have a smartphone or access to our touch screen kiosks, you can still leave ratings and tips by speaking to our friendly staff at the front desk. They will be happy to assist you in recording your feedback and processing any tips you would like to leave.
Absolutely! We understand that not everyone may have a smartphone or access to our touch screen kiosks. You can simply approach our front desk staff and they will help you leave ratings and tips for your stay.
If you don't have a smartphone or access to our touch screen kiosks, don't worry! Our dedicated front desk team is available to assist you in leaving ratings and tips. Just let them know your feedback and they will take care of the rest.
Certainly! We have made sure that guests without smartphones or access to our touch screen kiosks can still rate their experience and leave tips. Simply approach our front desk staff and they will guide you through the process.
No smartphone or access to our touch screen kiosks? No problem! Our friendly front desk team is here to help you with rating and tipping. Just reach out to them and they will assist you every step of the way.
Guest FAQ
Aplauso deals with different currencies and international guests by providing a secure and convenient payment solution.
Aplauso allows international guests to make payments in their preferred currency by using our integrated currency conversion feature. This ensures that guests have a seamless and hassle-free experience during their stay.
Absolutely! Aplauso prioritizes the security of our guests' financial information. Our platform is equipped with the latest encryption technology to safeguard all transactions and protect against any potential threats.
Yes, Aplauso allows guests to leave tips for hotel staff. Our tipping feature is designed to provide a seamless and convenient way for guests to show their appreciation for exceptional service.
Using Aplauso is simple. Guests can easily make payments and leave tips by scanning a QR code on their phone or using touch screen kiosks available at the hotel. Our user-friendly interface ensures a smooth and intuitive experience for all users.
Aplauso does not charge any additional fees for currency conversion or tip transactions. We believe in providing transparent and fair pricing to our customers.
FAQs
Learn how Aplauso can improve your online ratings and send review site links to guests.
Aplauso allows guests to leave ratings and tips by scanning on their phone or using touch screen kiosks. Managers can then access business information to identify happy guests who might buy extras or memberships, as well as those who need additional attention. The system also provides insights into employee performance and trends over time.
Yes, Aplauso can help improve online ratings by allowing hotel managers to address guest issues as they happen. The system enables managers to send review site links only to happy guests, increasing the chances of positive reviews.
Aplauso is a secure solution for guests as it eliminates the need to carry cash or worry about having the wrong currency. All transactions are processed digitally, ensuring a safe and convenient experience.
Aplauso provides hotel managers with valuable insights into guest behavior and preferences. They can identify which employees are contributing the most, as well as those who may require additional training.
If you have any further questions, please feel free to contact our support team. We are here to assist you.
FAQs
We provide comprehensive training for staff to ensure they are proficient in using Aplauso.
Training sessions are conducted both in-person and through online modules. Our experienced trainers will guide your employees through the process of using Aplauso, ensuring they understand all its features and functionalities.
We recommend organizing a dedicated training session for all employees to introduce them to Aplauso. This session can be conducted by our trainers or by your own designated trainers who have been trained by us.
By training your employees on Aplauso, you empower them to provide better service to your guests. They will be able to efficiently handle guest ratings and tips, as well as utilize the system to identify areas for improvement and enhance guest satisfaction.
Yes, we offer ongoing support and additional training sessions if needed. Our team is always available to assist your employees and ensure they are confident in using Aplauso.
If you have any further questions or need assistance, please reach out to our support team. They can be contacted via phone or email, and will be happy to help you.
Frequently Asked Questions
If you encounter any issues with our service, please follow the steps below to resolve them.
To report an issue, please contact our customer support team via phone or email. Provide detailed information about the problem you encountered, including any error messages or screenshots if possible. Our team will investigate the issue and provide a resolution as soon as possible.
If you need assistance with our service, you can reach out to our customer support team. They are available to help you with any questions or concerns you may have. Simply contact us via phone or email, and our team will be happy to assist you.
To get in touch with our customer support team, you can either call our helpline or send us an email. Our dedicated support staff will be ready to assist you with any issues or inquiries you may have.
If you have a problem with our service, please don't hesitate to contact our customer support team. They will guide you through the necessary steps to resolve the issue and ensure your satisfaction.
To reach our customer support team, you can use the contact information provided on our website. Our support staff will be available to assist you and address any concerns or issues you may have.
FAQs
Learn how to get started with Aplauso and discover any trial periods or demos available.
To get started with Aplauso, simply download our app or visit one of our touch screen kiosks. Follow the prompts to create an account and start leaving ratings and tips.
Yes, we offer a 7-day free trial for new users. During this trial period, you can explore all the features of Aplauso and see how it can benefit your hotel or resort.
Yes, we provide live demos of Aplauso for interested hotel and resort managers. Our team will guide you through the platform and answer any questions you may have.
Signing up for Aplauso is easy. Just visit our website or contact our sales team to get started. We'll walk you through the process and help you set up your account.
Aplauso offers numerous benefits for hotel and resort managers. It allows you to gather valuable feedback from guests, identify areas for improvement, and boost your online ratings. You can also track employee performance and identify training needs.