Interactive guest experience

One guest interaction. Two useful outcomes.

Tap a star as if you had just scanned a service QR code. Positive ratings continue to optional recognition. Low ratings open a private recovery preview.

Interactive simulation. No payment is processed.

Set Up a Team
Talk through a rollout
No guest appFeedback before tippingBuilt for solo pros and teamsPrivate recovery preview
9:41
SM

Sarah M.

Poolside Attendant

On duty

How's my service?

Tap a star to rate your experience

☝️ Try me!

Starts with the experience

The rating makes the ask easy, the moment feel natural and the tip flow seamless.

Rate
Reward
Done

Try the guest-flow simulation.

Try both paths

Choose 1 or 2 stars for the private recovery preview, or 3 to 5 stars for optional recognition.

What the demo shows

One simple question makes the next step more useful.

The flow earns attention by asking about the service moment first, then responds to what the guest actually said.

Feedback comes first

Guests answer one clear service question before making any decision about recognition or payment.

The score chooses the next step

A low rating opens private recovery context. A positive rating can continue to optional recognition.

Nothing is forced

Guests can finish without tipping, creating an account, or downloading an app.

Choose your path

Built for the people delivering service and the teams supporting them.

For service professionals

Give great work more ways to earn.

Start with your personal Aplauso experience, then choose the mobile app or web dashboard that fits how you work.

  • One place for your profile, tips, and activity
  • A guest flow that keeps recognition optional
  • Personal access without a team setup

For teams and operators

Connect recognition with service insight.

Set up the people and touchpoints behind each guest moment, then plan clear ownership for recognition and recovery.

  • Support multiple people and service areas
  • Keep feedback tied to the relevant touchpoint
  • Plan recovery ownership around your operation
Set Up a Team

From demo to rollout

Make every handoff explicit before the first scan.

A strong guest flow is only the visible part. The useful work is deciding who the moment belongs to and what should happen next.

Talk through the rollout
  1. 01

    Choose the service moments

    Start with the touchpoints where recognition or timely feedback would be most useful.

  2. 02

    Connect the right people

    Associate the experience with the service professional, team, or guest-facing area involved.

  3. 03

    Define recovery ownership

    Decide who should own low-score follow-up at the property, department, or outlet level.

  4. 04

    Give guests one clear entry point

    Place the QR experience where a guest can respond while the service moment is still fresh.

Before you choose

Straight answers about the guest flow.

Do guests need the Aplauso app?

No. Guests open the experience from a link or QR code in their mobile browser. They do not need an Aplauso account or app to complete the guest flow.

Is a guest required to leave a tip?

No. Feedback comes first, tipping is optional, and a guest can finish the positive-rating path without paying.

What happens after a low rating?

In this interactive demo, a 1 or 2 star score opens a private-note and manager-alert preview. Operational routing, ownership, and notifications depend on the live configuration available for the rollout.

Does this demo send the guest note anywhere?

The demo does not send recovery-note text through marketing analytics. Completion tracking records only whether a note was provided.

Can an individual service professional use Aplauso?

Yes. The personal path lets service professionals choose the Aplauso Rewards mobile app or web dashboard. Teams and operators have a separate setup path.

Which payment methods will a guest see?

Available wallet and card options depend on the guest device, region, and live setup. The interactive demo illustrates the choice without guaranteeing every option in every rollout.

Your next step

Put the guest experience in the hands of the people it is built for.

Start a team setup, or choose personal access to Aplauso Rewards.

Set Up a Team